Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, phone number, email address, and WhatsApp number when you fill out our contact form or enquire about a property.
• Property Preferences: Budget, property type, location preferences, and related details shared during enquiries.
• Usage Data: IP address, browser type, pages visited, and time spent on the website (collected via cookies and analytics tools).
• Communication Records: Records of calls, WhatsApp messages, and emails you send us.

2. How We Use Your Information

We use your information for the following purposes:

• To respond to your property or business enquiries.
• To provide property listings, updates, and relevant information.
• To connect you with property sellers, buyers, or landlords as applicable.
• To improve our website content and user experience.
• To send occasional newsletters or updates about properties in Shyam Vihar (only if you have opted in).
• To comply with legal obligations and resolve disputes.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With Property Parties: If you enquire about a specific property, your contact details may be shared with the seller or landlord to facilitate the transaction.
• With Service Providers: Trusted third-party services (e.g., website hosting, email services) who assist us in operating our platform, under strict confidentiality obligations.
• Legal Requirements: If required by law, court order, or government authority.

4. Cookies & Tracking

We use cookies to enhance your browsing experience. Cookies help us understand how visitors use our website. You can disable cookies in your browser settings, but this may affect certain website features. We use Google Analytics (or similar) for anonymised traffic analysis.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by applicable laws. Enquiry data is typically retained for up to 3 years unless you request earlier deletion.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with relevant data protection authorities.

To exercise these rights, contact us at book@shyamvihar.online or call +91-9810741164.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, property portals). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.

9. Children's Privacy

Our website is not directed to children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• 📧 Email: book@shyamvihar.online
• 📞 Phone/WhatsApp: +91-9810741164
• 🌐 Website: www.shyamvihar.online
• 📍 Address: Shyam Vihar, Najafgarh, New Delhi – 110043